MOREnet Service Level Agreements to Change July 11, 2006

Effective today, Tuesday, July 11, 2006, MOREnet is changing the way members select and manage Service Level Agreements (SLAs).

Videoconferencing Service Level Agreements

Videoconferencing Service Level Agreements (SLAs) will be replaced by MOREnet Videoconferencing Conditions of Use (CoU) that apply to all members who use MOREnet videoconferencing services. Members are no longer required to submit an SLA for videoconferencing services, but must accept the CoU when submitting a video event request. Compliance with the CoU will help to ensure that all participants are able to have a high-quality video experience.

MOREnet will convert current Video SLA Contacts in the MOREnet Contact database to site-level Video Technical Contacts. Authorized Video SLA Contacts will be converted to site-level Authorized Video Contacts.

Members may access the new Videoconferencing Conditions of Use document from a link on the Services or Technical Support page on the MOREnet website.

Network Service Level Agreements

All member sites will receive the same level of support during MOREnet’s normal hours of operation. Extended Internet Connection Support hours are available for sites that need them. Members will be able to request, view and manage their Internet connection extended support hours via a new MyMOREnet Extended Support Hours SLA application.

Extended support hours options include:

• Monday - Friday, 5 p.m. - 10 p.m.
• Saturday, 8 a.m. - 5 p.m.
• 24x7 (Twenty-four hours per day, seven days per week)

MOREnet will convert current Network SLA Contacts and Authorized Network SLA Contacts in the MOREnet Contact database to Site Contacts. It will no longer be necessary to maintain separate SLA contacts.

Members may access Internet Connection Support information from a link on the Services or Technical Support page on the MOREnet website.

Contact Information

• To identify current contacts for your organization, use the Find My Contact utility.
• To update contact information for your organization, submit a Contact Information Form.

If you have questions or comments concerning this announcement, please contact MOREnet Technical Support at techsupp@more.net.