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Requirements for Service Eligibility and Pricing Condition of Use Support Provided

Internet Connection

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Router Management

MOREnet provides a router management service to ensure a stable and reliable connection to the MOREnet network. A router is a networking device that sends data across the network to its destination.

MOREnet installs a router at each member’s site to serve as a gateway between the MOREnet network and the site’s local network. MOREnet assumes full management responsibility for the router to ensure operation and reliable connectivity over the router. MOREnet monitors the routers and will initiate any trouble calls to the router manufacturer.

MOREnet purchases a maintenance contract with each router that covers hardware repair/replacement and IOS (router software) upgrades. IOS upgrades are performed on an “as needed” basis to support existing/new technologies and fix software bugs.

Requirements for Service

MOREnet provides router management services to all members except those who choose to purchase and manage their own routers. MOREnet does not monitor or provide management services for member-managed routers.

No additional member equipment or services are required to use this MOREnet service.

Eligibility and Pricing

All members are eligible for router management services.

Router management is provided as part of the MOREnet standard connection fee.

Condition of Use

For MOREnet to manage the router, MOREnet staff must have exclusive access and control of the router.

Support Provided

Standard service configurations will be implemented and maintained, dependent upon the capability of the individual device and/or circuit that is being used. Router features may include:

• IP traffic only (other protocols will not be supported)
• IP bandwidth management/QoS (IP Precedence with queuing for H.323 video and MOBIUS traffic only)
• Multi-cast
• Static routes
• Access lists (only relating to immediate security incidents)

Firewall implementations, Network Address Translation (NAT) and policy-based routing are not supported on MOREnet-managed routers. PVCs using the MOREnet Internet connection to provide local WAN connectivity for the member are also not supported on MOREnet-managed routers.

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